Refund Policy

Last Updated: January 29, 2026

SceneIn Technologies Private Limited ("we," "us," or "SceneIn") is committed to ensuring a fair and transparent experience for all users. This Refund Policy outlines the specific terms under which refunds are issued for services and tickets purchased on our platform.

1. Platform & Service Fees

• Non-Refundable: All service fees charged by SceneIn—including the "Buyer Booking Fee" (for primary tickets), "Buyer Protection Fee" (for resale tickets), and "Seller/Host Platform Fee"—are strictly non-refundable.
• Reason: These fees cover the cost of secure payment processing, technology maintenance, and escrow services, which are rendered immediately at the time of the transaction.

2. Primary Event Tickets (Paid Events)

For tickets purchased directly from an Event Host ("Paid Events") listed on SceneIn:

• "Unjoin" / Cancellation Policy: Users may voluntarily cancel their attendance ("Unjoin") and request a refund for a purchased ticket.
• Time Limit: You are eligible for a refund ONLY if the cancellation request is made at least 2 hours before the scheduled Event Start Time and Date.
• Late Cancellations: Any cancellation request made within 2 hours of the event start time (or after the event has started) is non-refundable.
• Refund Amount: If eligible, you will receive a refund of the Ticket Price. As noted in Section 1, the Platform/Booking Fee paid at the time of purchase is not refunded.

3. Ticket Resale Marketplace (C2C Transactions)

For tickets purchased from other users via the SceneIn Marketplace:

• General Rule (All Sales Final): All resale ticket sales are final and non-refundable once the transaction is complete.
• No "Change of Mind" Refunds: You cannot request a refund simply because you changed your mind or can no longer attend.
• Your Solution (Relisting): If you cannot attend an event for which you bought a resale ticket, we encourage you to use the "Relist" feature on SceneIn to sell the ticket to another user securely.

4. Exceptions: Buyer Protection Guarantee

A full refund of the Total Payable amount (including fees) will be issued to the Buyer ONLY under the following specific conditions:

• Invalid or Fraudulent Ticket (Resale Only): If a Buyer files a dispute via the "Report Issue" feature at the venue, and our investigation confirms the ticket was fake, duplicate, or denied entry, a full refund will be processed from the escrow funds.
• Official Event Cancellation: If an event is officially cancelled by the primary organizer, artist, or venue, all Buyers (Primary and Resale) are entitled to a refund. SceneIn will pause payouts to Sellers/Hosts and facilitate the refund process.

5. The Dispute Process

• Reporting: To be eligible for a refund under Section 4, Buyers must report the issue through the App’s official dispute mechanism within 24 hours of the event end time.
• Evidence: Our Support Team may request photo/video evidence or confirmation from the venue.
• Final Decision: The decision of the SceneIn Dispute Resolution Team regarding the validity of a claim is final and binding.

6. Processing Timelines

• Method: Refunds are processed to the original payment method used (e.g., UPI, Credit Card).
• Timeline: Once approved, refunds typically reflect in your bank account within 5-7 business days, depending on your bank's processing speed.

7. Contact Us

For any questions regarding refunds or to check the status of a dispute, please contact us at:
Email: scenein.in@gmail.com